2020 has been no joke. The beauty industry has been hit so hard. Some beautiful and super talented people have closed their doors and in some cases, we have even worse scenarios. Let’s be honest… The media loves…
By now, most of us in the beauty industry have either returned to work or are getting ready to.
Wow, it’s October! I cannot believe it, can you? Just in case you didn’t know, in 2018 I was honoured to receive the Educator of the Year Award at the Australian Beauty Industry Awards. The event was out…
Toby joins me today as we open up Pandora’s Box. Yes, it’s time to be real, and offer you the golden nuggets of a fourteen year working relationship. Understand the principles that can transform relationships that were once…
Step 1: Do some research. What are your competitors charging? What customer experience (technical skills and customer care) are they offering in return for this price? Step 2: Clients may not be as price-sensitive as you think—especially if…
What happens when people visit beauty and hair salons? Are trips to the salon simply about shaping how one looks on the outside, or can these spaces involve something deeper? In my 36-plus years of experience in the…
You know what makes business hard… feelings! Women, rightly so, have them abundantly. However, we can push them down, I mean right down and before we know it, we suppress not only our feelings but our own feminine…
Successful salon owners make it look so easy. How do they do it? What makes them so successful?
Life as a busy salon owner is never simple. Every day you’re juggling multiple tasks and responsibilities: managing and motivating your team, exceeding client expectations, keeping on top of bills… it can become an endless list of tasks!…
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